Though almost everyone has visited a hospital as an outpatient or has been hospitalized at least once in their life, most do not know a hospital’s functioning. There is no specialised course in India related to Outpatient Management capacity building. Employees that join hospitals are from different streams of education that may not necessarily include biology as a major subject. The department functions within the hospital are also understood only through experience. This leads to a huge investment in terms of time and effort in training and orienting the staff by the Hospital management. At the same time, retaining the trained workforce is also a challenge due to new hospitals emerging.
The objective of the course is to build capacity in managing the end-to-end functions and process of outpatient department for to facilitate high return on investment by increasing patient satisfaction, seamless patient flow, reduction in employee attrition, increased satisfaction & career growth of employees. At the end of this course, participants will have a better understanding of outpatient department and interdepartmental functions, patient receiving and handling skill, use of HMIS (Hospital Management System), efficiently handling patients’ grievance through feedback management system and basic knowledge in handling and coordinating for different type of investigation and diagnostic test.
